An agreed checklist, not a generic one
On the first visit we walk the home together and write down what matters to you, what gets skipped and what rotates. You get a copy and it can be changed at any time.
Our standards
Careful in the home. Clear in the communication.
A reliable service is more than a shiny surface. It is knowing what is included, trusting who has the key, and hearing about small problems before they become large ones.
What we commit to
Four things you can hold us to.
A consistent team
You are matched with one cleaner who learns your home. When they are on holiday, a named colleague covers, briefed from your checklist rather than starting from nothing.
Updates without chasing
If we cannot get in, if something is running low, or if we notice a leak under a sink, you hear about it the same day.
We tell you when we get it wrong
If something is broken or missed, you will hear it from us first. That is the whole policy.
Keys and access
How we handle your key.
Most of our clients are at work when we clean, so this matters more than anything else on this page.
- Coded, never labelled
Your key carries a code. Nothing on it connects it to your address.
- Locked and logged
Keys live in a locked cabinet at our office and are signed out and back in for every visit.
- One holder at a time
Only the cleaner assigned to your home that day holds the key, and only for that day.
- Returned on request
Ending the plan? Your key comes back within two working days, in person.
Who comes to your home
Nobody enters your house that we have not checked ourselves.
Directly employed
Every cleaner is on our own payroll. We do not subcontract and we do not use day labour.
References checked
Two checked references and proof of identity before anyone is placed in a home.
Trained on your home
A supervised first visit, then the checklist. Nobody works alone in a home they have not been introduced to.
Insured for damage
Accidental damage in the home is covered by our insurance, and reported by us the same day.
Still deciding?
Ask us the awkward questions before you book.
Who exactly will be in the house, what happens if they leave, how the key is stored, what we do when something breaks. If a cleaning company is vague about any of that, keep looking.